Refund & Return Policy

Refund & Return Policy

Refund and Return Policy for VeloraHaus

Effective Date: 29/112024

At Velorahaus, customer satisfaction is our priority. As a dropshipping-based business, our policies are tailored to ensure a seamless experience while accommodating the unique nature of our operations.

1. Returns

• Eligibility for Returns:
  We accept returns for items that are defective, damaged, or incorrect due to our error.
  • Requests for returns must be made within 7 days of delivery.
  • Items must be unused, in their original condition, and include all packaging materials.
  • Proof of purchase and photographic evidence of the issue are required.
• Non-Returnable Items:
  • Sale or clearance items.
  • Personalized or custom-made products.
  • Items damaged due to misuse or normal wear and tear.

2. Refunds

• Eligibility for Refunds:
  Refunds are issued in the following cases:
  • The item is returned and inspected for defects.
  • The order is canceled prior to processing or shipping.
  • The package is confirmed lost in transit.
• Refund Process:
  • Approved refunds will be processed to the original payment method within 7-14 business days after the returned item is received and inspected.
  • If the refund is delayed, please contact your payment provider for updates.
• Partial Refunds:
  In some cases, a partial refund may be issued if the item is deemed only partially defective or damaged.

3. Order Cancellations

• Orders can be canceled within 24 hours of placement. Once processing or shipping begins, cancellation requests cannot be accepted.

4. Exchanges

• Due to the nature of our dropshipping model, we do not offer direct exchanges. Customers needing a replacement should follow the return process and place a new order.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item).
• Original shipping fees are non-refundable unless the entire order is being refunded due to our error.

6. How to Initiate a Return or Refund

To request a return or refund:

1. Contact our customer support team at [arkraj19@gmail.com] with your order number, proof of purchase, and evidence of the issue (e.g., photos).
2. Our team will guide you through the process and provide a return address if necessary.

7. Important Notes

• As a dropshipping business, processing times for returns and refunds may vary based on the supplier’s policies. We appreciate your patience.
• Items returned without prior approval or outside the stated time frame will not be accepted.

VeloraHaus is dedicated to ensuring your shopping experience is worry-free.

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